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Below is the typical scripting that is read to the insured on a glass claim set up call.
20-264. Automobile insurance; damaged safety equipment deductible optional; definition
A. Any insurer writing private passenger automobile insurance which includes comprehensive coverage for motor vehicle damage shall provide at the option of the insured complete coverage for the repair or replacement of all damaged safety equipment without regard to any deductible.
B. As used in this section, "safety equipment" means the glass used in the windshield, doors and windows and the glass, plastic or other material used in the lights of a motor vehicle.
A. No insurer shall increase the motor vehicle insurance premium of an insured as a result of an accident not caused or significantly contributed to by the actions of the insured. Any insurer which increases the premium as a result of accident involvement shall notify the insured of the reason for such increase.
B. The director, after a hearing, shall order an insurer that has raised the premium of an insured in violation of subsection A to refund the amount attributable to such premium increase and shall impose a civil penalty not to exceed three hundred dollars. In determining whether an insurer has violated subsection A, the director may conduct such investigation as he deems necessary and the costs shall be paid by the insurer pursuant to section 20-159
You need to remember that by law you have every right to select the repair facility of auto glass that you desire. Usually the agent or insurer will have a “financial affiliation” with their “preferred” auto glass repair facility. We accept most insurance companies rates, honor their pricing, do not up-charge and also provide a lifetime warranty. The difference here is, YOU get all the benefits and are only charged the same as the “preferred” auto glass repair shops.
Some insurance companies require random inspections before they authorize the auto glass claims. Such companies include Geico, Allstate and American Family. If your inspection is randomly chosen, an insurance inspector/adjuster will verify the location and extent of the damage. Upon verification Autoglass Services will be proceed with the work. Inspections typically take 24 hours to complete.
BMW Financial Services will only accept a windshield with a crack that is no more than ¼” and which is located outside of the wiper span. If you have an unacceptable chip, crack, or ding your leasing company will require full replacement of the windshield when the car is returned and charge you the full retail replacement cost which could be as much as $800 – $2,500.
Unlike other states, Arizona has no set law regarding cracks and damages to a car’s front window. This does not mean that a car cannot be ticketed for a cracked or damaged front window. According to Arizona’s state driver’s license manual, vehicles must have a front window, and the front window must have no cracks. Drivers pulled over and cited for a damaged or cracked front window may face several different violations because there is no state law governing what constitutes a damaged or cracked front window.
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