Get a free sun-tek visor added to your new windshield!

  

Claim Conversations with Third Party Networks


Below is the typical scripting that is read to the insured on a glass claim set up call.


  1. "What is your Policy Number" located on your insurance card. 
  2. "What is the Date of Loss" the most recent date something hit your glass, they only want a single point in time. The network is trying to verify your coverage at the time of impact. They will not move forward without this time-stamp. Please select a date.
  3. "Is the damage larger or smaller than the size of a dollar bill or is the damage in the drivers viewing area?" The insured will need to clarify what service you are requesting. Is this a "repair or replacement"?
  4. Our glass shop  is identified as Autoglass Services, 4630 N 12th St, Phoenix Az 85014 with 602-248-9898 listed as our corporate identity.
  5. We typically accept the network pricing discounts, ie... percentages off list prices and general labor rates. If there are problems we will bring this to your attention prior to installation. 
  6. You will need to request for  OEM parts prior to installation as they are not automatically approved unless an OEM endorsement is present on your policy, or you qualify for other reasons. Some parts are not available aftermarket. Not all carriers have this provision. 
  7. Non-deductible glass coverage in Arizona will not require any out of pocket expense. If present on your policy this will be communicated during the set up process.
  8. Allstate, American Family, Geico and other carriers may require a random inspection of your vehicle prior to approving your claim. They have this right and may implement this procedure.
  9. Deductibles, cash pay customers or insurance providers can pay invoices online via a link sent to you. It comes from an email source  @freshbooks.com. This is a simple, reliable, secure and easy method for payment. We never see your Credit Card information nor do we care to store it. 
  10. Documentation on approved claims will be emailed to the insured and posted online in a portal for shop verification. When fully approved we can schedule your service at a time and location of your choice.
  11. Most claims in Arizona will be routed through either the Safelite Glass Network (SGC) or Lynx Services. These are third party networks with a financial arrangement to major insurance carriers. If you do not choose a glass shop they will refer you to one. Please select us. 
  12. The networks will provide a Referral Number. SGC is six digits and Lynx is always nine. A Referral Number does not indicate that your claim is approved, rather a reference for evaluation. We need your Referral Number if you have set up your own claim. 

Autoglass and Arizona

Arizona 20-264

 

20-264. Automobile insurance; damaged safety equipment deductible optional; definition

A. Any insurer writing private passenger automobile insurance which includes comprehensive coverage for motor vehicle damage shall provide at the option of the insured complete coverage for the repair or replacement of all damaged safety equipment without regard to any deductible.

B. As used in this section, "safety equipment" means the glass used in the windshield, doors and windows and the glass, plastic or other material used in the lights of a motor vehicle.

Arizona 20-263

 

A. No insurer shall increase the motor vehicle insurance premium of an insured as a result of an accident not caused or significantly contributed to by the actions of the insured. Any insurer which increases the premium as a result of accident involvement shall notify the insured of the reason for such increase.

B. The director, after a hearing, shall order an insurer that has raised the premium of an insured in violation of subsection A to refund the amount attributable to such premium increase and shall impose a civil penalty not to exceed three hundred dollars. In determining whether an insurer has violated subsection A, the director may conduct such investigation as he deems necessary and the costs shall be paid by the insurer pursuant to section 20-159

My agent or insurance company is recommending to me their “preferred” company for auto glass?

 You need to remember that by law you have every right to select the repair facility of auto glass that you desire. Usually the agent or insurer will have a “financial affiliation” with their “preferred” auto glass repair facility.  We accept most insurance companies rates, honor their pricing, do not up-charge and also provide a lifetime warranty. The difference here is, YOU get all the benefits and are only charged the same as the “preferred” auto glass repair shops.

My insurer wants to make an inspection of the damage?

 Some insurance companies require random inspections before they authorize the auto glass claims. Such companies include Geico, Allstate and American Family. If your inspection is randomly chosen, an insurance inspector/adjuster will verify the location and extent of the damage. Upon verification Autoglass Services will be proceed with the work. Inspections typically take 24 hours to complete.  

Replacing a Windshield on a Leased Car — What You Should Know

 

 BMW Financial Services will only accept a windshield with a crack that is no more than ¼” and which is located outside of the wiper span. If you have an unacceptable chip, crack, or ding your leasing company will require full replacement of the windshield when the car is returned and charge you the full retail replacement cost which could be as much as $800 – $2,500. 

Arizona state laws and regulations

 Unlike other states, Arizona has no set law regarding cracks and damages to a car’s front window. This does not mean that a car cannot be ticketed for a cracked or damaged front window. According to Arizona’s state driver’s license manual, vehicles must have a front window, and the front window must have no cracks. Drivers pulled over and cited for a damaged or cracked front window may face several different violations because there is no state law governing what constitutes a damaged or cracked front window.