Autoglass Services Calibrations and Replacements of BMW Windshields

FAQ

I want a top shade or visor strip for sun protection, can you include this with my new windshield?

Absolutley, most modern vehicles are void of any shading on the top 4 to 7 inches of the windshield. This can make driving West bound into the Arizona sun almost unsafe. We offer 5%, 18% and 35% Sun Tek Charcol tint. This is the exact same brand our local BMW dealer installs on every new vehicle.

I only want OEM glass, nothing else!

Yes, we can source and install the BMW original glass with BMW roundel. However, please be 100% certain that you have purchased an insurance policy with the OEM endorsement or ask for verification that your carrier will approve this request due to the age of your vehicle or special features unavailable in the aftermarket industry.

You recently replaced my windshield and it is broke again, do you have a warranty?

Yes, we do have a warranty and can resolve any issues or questions that arise. However, we are not an insurance company, rather a service provider. Glass breaks, glass gets hit with rocks again and again. If you feel that your glass is defective and the damage is what we call a "stress break", please contact us for resolve.

My BMW has all the advanced features like Heads up Display, Lane Departure and Lane Keep Assist, can you make sure you get the right glass?

Yes, please send us your full VIN number. The parts department or online app will decode your options with an itemized report. We can cross reference this information to identify the correct windshield as supplied on your build. This process can be challenging as some vehicles have a dozen different part numbers to choose from. We need your VIN number please!

Can you come to me, do you offer mobile installatoins?

Yes, for 35 years we have provided mobile services to our Arizona customers. Typical service time is about two hours from start to driving your vehicle. Some Static Re-Calibrations of ADAS features may dictate "in-shop" service due to conditional requirements of targets.

My other vehicle is not a BMW, can you help me?

Yes. We specialize in the BMW brand but offer services for other high line sport and luxury vehicles. However, we do not work on motor homes,construction equipment, semi trucks, flat glass or commercial fleet accounts. The cliche below is applicable to the entire Autoglass Industry: Jack-of-all-trades, master of none: a person who can do many things but is not an expert in any of them.

My windshield is cracked and nothing hit it?

Windshield cracks can be either impact related or stress induced.

Most broken glass is due an area of impact, sometimes very small, sometimes on the outer perimeter edge, sometimes barely noticeable. If you run a ink pen along the crack and the tip falls into a pit, this is the area of impact. Stress induced cracks rarely happen and there is no area of impact . This is a cut and dried, black or white, Yes or No result. Our warranty is defined as such.

Can you add the Rain Sensor or Heads Up Display on my new windshield?

Windshield options are engineered and specified during the build of your vehicle. Some upgrades such as additional sun shading and reflective coatings can be added to your new windshield, possible at additional cost. Complex features such as HUD, Lane Departure, Rain Sensing Wipers and other features cannot be retrofitted into your vehicle system. However, there are some interesting aftermarket safety features new on the market. We do not support these changes or offer the upgrades.

I'm super busy, it's really hard for me to free up. I can't do this.... time!

Move our conversation to text or email
Entire communication for complete job management can be via online communication with our help and instructions
We do make after hours calls to help the busy customer unavailable during business hours
You do not need to be present for the work to be done. However, we do need access to your vehicle.... please leave keys with a friend, the front desk, family member or under the flower pot. Hahaha on that one!

The trim around the glass looks like !@#$%^&*(!

Not a problem, most new windshield installatons come with new upper and/or side moldings as part of your new windshield replacement and included in the job costing. However, the lower cowling (BMW calls this "cover") is not considered part of the job per most insurance companies. They define this as a "failed part" on behalf of the manufacturer. This is generally an out of pocket expense for the vehicle owner. Please inquire if this is a concern, prior to work being started. Lower covers are typically Special Order parts.

My insurance messed up, I do not have glass coverage on my new 2018 750 and the windshield is broken, You're cash price is too expensive!

The quote from the National glass shop was half our estimate, for an aftermarket windshield without the BMW logo and NO ADAS re-calibration.

2018 750 has Lane Keep Assist , the stereo forward facing camera is attached to the glass and the car drives itself straight at freeway speeds, the correct windshield is critical for proper operation
The aftermarket glass voided your BMW warranty and your Advanced Driver Assistance Systems was not re-calibrated
Knowledge is key, helping customers understand the costs and liability associated in ownership of a vehicle approaching $100k carries a bit of sticker shock!

I lease my BMW, it needs the glass replaced, what do I do?

Make sure your insurance carrier has non-deductible glass coverage present
If you have damage in the wiper sweep area the glass will need to be replaced as part of your contract
Postpone your replacement date until your lease return hits the dealership, no reason to possibly replace the glass twice in a short period of time
Contact us a couple days prior to drop-off, your glass claim can be established and an email sent to your leasing agent with proof of intent to replace your windshield

Autoglass Services Lifetime Warranty

Limited warranty

Under our lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed so long as such defects are brought to the attention of Autoglass Services LLC within 30 days of your discovery.

Windshield repair warranty

The repair process involves the injection of special adhesives into the damaged part of the glass. The degree of success of each repair depends on several variables. The best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is not moisture or other foreign matter in the damaged area.

In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage.

Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacement. We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement.

This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.

Warranty Exclusions

This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. We wil make a reasonable effort to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, we cannot be responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. In no event shall the manufacturer or vendor be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Our glass warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

surviving arizona

EXCESS ON OCCASION IS EXHILARATING!

Full Sun-Tek Ceramic tint ... awsome!

Base glass as configured OEM

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